Plan Limits

You tried to add something and Vivreal told you about your plan instead. Here is what that means and what your options are.

Nothing you have made is gone

This is the important part. Hitting a limit never deletes, hides, or unpublishes anything you have already created. Your site stays up and your content stays where it is. The only thing that stops is making more.

Two kinds of limit

The kind that stops you adding more

VivRecords, sites, and team members work this way. When you reach the limit you cannot create another one, and you get a message telling you which limit you have hit.

Your options:

• Free up room. Delete or archive things you no longer need. Archiving hides something from your main list without deleting it, which is often enough.
• Upgrade. The message will point you at the plan that fits.

The kind that keeps counting

API calls and CDN bandwidth work differently, because they go up as visitors use your site rather than as you add things.

• On a paid plan with overage billing turned on, you go over and pay for what you use above the limit. Your site keeps working normally.
• On a paid plan without overage billing, or on the Free plan, going over stops content being served until your next billing cycle starts.

If your site suddenly stops loading content near the end of the month and you are on the Free plan, this is the first thing to check.

Where to see where you stand

The usage tiles on your dashboard show what you have used against your limit, with a bar for each. VivRecords, Integrations, User Seats, and API Calls show by default, and you can swap in Sites, Media Storage, CDN Bandwidth, and AI Actions.

For the full picture see Usage Tracking.

Staying under without upgrading

If you are close and would rather not move up a plan yet:

• Archive what you are not using. Old campaigns, last season's products, past events.
• Shrink your photos before uploading. Large images are the biggest single cause of storage and bandwidth use.
• Tidy up test content. The things you made while learning the portal still count.

When the reset happens

API calls and CDN bandwidth reset at the start of each billing cycle. The others are counts of what exists right now, so they only go down when you delete or archive something.

Turning on overage billing

If you would rather your site never stopped serving, overage billing is available on paid plans. You set it up on the Group page, and Plans and Billing covers the rates.